Support & Contact

We're here to help you with any questions, feedback, or issues you may have about CuddleCloud Baby.

Email Support

For support inquiries, feedback, or issues, contact us:

Company: Harajuku Holdings LTD

Email: support@harajuku.holdings

Response Time

We typically respond to inquiries within 24-48 hours during business days.

Business Days: Monday - Friday

Hours: 9:00 AM - 6:00 PM UTC

Frequently Asked Questions

How do I enable microphone access?

Go to your device Settings > Privacy > Microphone and ensure CuddleCloud Baby has permission to access the microphone.

Why isn't the app detecting sounds?

Make sure your device is close enough to the baby, the app has microphone permissions, and background app refresh is enabled.

Can I use the app without internet?

Basic sound monitoring works offline, but some features like analytics and ads require an internet connection.

How do I report a bug or request a feature?

Please email us at support@harajuku.holdings with details about the issue or feature request.

Common Issues & Solutions

App Crashes or Freezes

  • Restart the app
  • Restart your device
  • Update to the latest version
  • Clear app cache if available

Notifications Not Working

  • Check notification permissions in Settings
  • Ensure Do Not Disturb is off
  • Check app notification settings
  • Restart the app after changing settings

Poor Sound Detection

  • Move device closer to baby
  • Reduce background noise
  • Check sensitivity settings
  • Ensure microphone isn't blocked

Important Safety Information

Medical Disclaimer: CuddleCloud Baby is not a medical device and does not provide medical advice. It should never replace professional medical care or parental supervision.

Safety First: Always ensure your baby is under appropriate adult supervision. This app is a monitoring tool, not a substitute for proper care.

Emergency Situations: In case of medical emergencies, contact your local emergency services or healthcare provider immediately.

Need More Help?

If you couldn't find the answer to your question, don't hesitate to reach out to us.

Email Support Team